At 3A Wellness, we take the quality, safety and integrity of our products seriously. Since many of our products are wellness, food and nutraceutical products, we follow a strict No-Return Policy.
Please read this policy carefully before placing an order.
1. Shipping Policy
Order Processing
Once you place an order on www.3awellness.com, we process it for dispatch after successful order confirmation and payment verification, where applicable.
You will receive relevant order and shipping updates through the contact details provided during checkout.
Delivery
Orders are shipped through our authorised logistics and delivery partners.
Delivery timelines may vary depending on:
- Delivery location
- Courier serviceability
- Weather conditions
- Public holidays
- Transportation conditions
- Operational or technical issues
- Events beyond our reasonable control
The estimated delivery timeline shown during checkout or communicated with your order should be treated as an estimate and may vary in exceptional circumstances.
3A Wellness will not be responsible for delivery failures caused by an incorrect, incomplete or inaccurate address or contact information provided by the customer.
Additional delivery attempts or charges may apply where permitted by the applicable logistics process.
2. No-Return Policy
3A Wellness does not accept general product returns.
Due to the nature of our wellness, food and nutraceutical products, products purchased through our website cannot be returned after delivery merely because:
- The customer has changed their mind;
- The customer no longer wants the product;
- The customer ordered the product by mistake;
- The customer selected the wrong product;
- The customer does not like the product;
- The customer expected a different taste, colour, texture or appearance;
- The customer found the product cheaper elsewhere; or
- The customer simply does not wish to use the product.
Once a product has been successfully delivered, it is not eligible for return under a change-of-mind or preference-based request.
3. When Is an Exchange/Replacement Applicable?
Although we do not accept general returns, we will consider an exchange/replacement where the customer has received:
A. A damaged product
For example:
- Damaged or severely crushed packaging;
- Leakage;
- Broken or compromised packaging;
- Product damaged during transportation; or
- Any other visible damage attributable to transit or fulfilment.
B. The wrong product
If you receive a product different from the product you ordered, please contact us immediately so that we can investigate and arrange an appropriate resolution.
C. Other genuine product issues
If you believe that the product has a genuine manufacturing, packaging or quality issue, please contact us with the required evidence.
The final decision regarding replacement/exchange will be taken after reviewing the complaint and supporting evidence.
4. Mandatory Unboxing Evidence
To protect both our customers and 3A Wellness from shipping and delivery disputes, we strongly recommend recording a continuous 360-degree unboxing video when opening your package.
For any claim relating to a damaged, tampered, leaking or incorrect product, the following evidence may be required:
- 360-degree/continuous unboxing video
- Photographs of the outer shipping package
- Photographs of the shipping label
- Photographs of the product from all relevant sides
- Photographs/videos showing the damage or issue
- Order number
- Any other information reasonably requested by our customer-support team
Important
The unboxing video should ideally:
- Show the package from all sides before opening.
- Clearly show the shipping label/order information.
- Show the condition of the package.
- Show the package being opened continuously.
- Show the product and its condition immediately after opening.
If the package appears damaged, tampered with or compromised at the time of delivery, customers are advised to record the condition before opening it and, where appropriate, refuse acceptance or contact our support team immediately.
5. Time Limit for Reporting an Issue
If you receive a damaged, incorrect or otherwise potentially defective product, please contact us at:
as soon as possible after delivery.
We recommend reporting the issue within 24 hours of delivery so that we can investigate it promptly.
Claims reported after this period may be subject to additional verification and may not be accepted where the available evidence is insufficient.
This time limit does not intend to restrict any mandatory rights or remedies available to consumers under applicable law.
6. Verification of Claims
Once we receive a complaint, our team may review:
- Order details
- Product information
- Packaging condition
- Unboxing video
- Photographs
- Batch number
- Manufacturing/expiry details
- Shipping information
- Delivery records
- Packing records
- Other relevant information
We may also coordinate with our logistics or fulfilment partners to investigate the issue.
The submission of photographs or an unboxing video does not automatically guarantee approval of an exchange or refund. The claim will be reviewed based on the available evidence and applicable policy.
7. Exchange/Replacement Process
If the claim is approved, 3A Wellness may provide a replacement/exchange of the affected product, subject to product availability.
The replacement product will generally be of the same product, variant and quantity as the original order.
If the same product is unavailable, we may, depending on the circumstances:
- Offer an alternative product;
- Provide an applicable refund; or
- Offer another appropriate resolution.
The customer will not be required to pay again for an approved replacement arising from a genuine damaged/wrong-product claim.
8. Refund Policy
Our primary resolution for an approved damaged or incorrect-product claim is replacement/exchange.
However, a refund may be provided where:
- Replacement is not available;
- The product has been discontinued;
- We are unable to provide an appropriate replacement; or
- 3A Wellness determines that a refund is the appropriate resolution.
Refunds are subject to verification and approval.
Refund initiation
Once a refund has been approved, 3A Wellness will initiate the refund within 5–7 business days, subject to completion of the required verification and internal processing.
After the refund has been initiated, the actual time taken for the amount to reflect in the customer’s account may depend on:
- Bank;
- Card issuer;
- UPI/payment service provider;
- Payment gateway;
- Financial institution; or
- Other applicable payment-processing timelines.
Accordingly, the final crediting time is subject to the respective bank/payment provider’s processing guidelines and cannot be guaranteed by 3A Wellness.
9. Refund to Original Payment Method
Where possible, approved refunds will be processed to the original payment method used for the transaction.
For example:
- Card payment → original card/payment route
- UPI payment → applicable UPI/payment route
- Net banking → applicable banking/payment route
- Other payment methods → applicable payment provider’s process
Customers may be required to provide additional information where necessary to complete a refund.
10. Cash on Delivery Orders
For approved refunds relating to Cash on Delivery orders, we may require the customer to provide valid bank account/UPI/payment details for processing the refund.
We will never ask customers to share:
- OTP;
- UPI PIN;
- ATM PIN;
- CVV;
- Internet banking password; or
- Other payment authentication credentials.
11. Products That Have Been Opened or Used
Because our products include wellness, food and nutraceutical products, opened, used, consumed, tampered-with or partially consumed products are not eligible for general return or exchange.
This restriction does not prevent us from addressing a genuine product-quality, safety, manufacturing or fulfilment issue where applicable.
Where a quality or safety concern is reported, customers should stop using the product and contact us immediately.
12. Product Quality or Safety Concerns
If you believe that a product has a quality or safety issue, please do not continue using or consuming it.
Contact:
Please provide:
- Order number;
- Product name;
- Batch number;
- Manufacturing/expiry information;
- Photographs/videos;
- Description of the issue; and
- Any other information requested by our team.
We may investigate the complaint with the manufacturer, quality team, logistics partner or other relevant parties.
Where appropriate, we may take corrective action in accordance with applicable food-safety and consumer-protection requirements.
FSSAI maintains specific regulations covering health supplements and nutraceuticals, food labelling, advertising/claims and food recall procedures. (FSSAI)
13. Natural Variation in Products
Some natural wellness products may have minor variations in:
- Colour;
- Texture;
- Aroma;
- Taste; or
- Appearance.
Such variations may occur due to the natural characteristics of ingredients, processing and storage conditions.
For example, the product packaging you provided itself states that natural colour variations may occur in natural herbal products.
Such normal variations, where consistent with the product description and applicable standards, will not ordinarily qualify the product for exchange or refund.
14. Packaging and Labelling
Customers should review the product packaging, label, ingredients, usage instructions, storage instructions, warnings and advisory information before use.
The product packaging may contain important information regarding:
- Ingredients;
- Serving/use instructions;
- Storage;
- Batch information;
- Manufacturing/expiry dates;
- Nutritional information;
- Applicable warnings and advisories.
Customers should follow the instructions provided on the product packaging.
15. Change of Address After Order
Once an order has been processed or dispatched, changing the delivery address may not be possible.
Customers should carefully verify their delivery details before completing the order.
If you need to request an address change, contact us at support@3awellness.com as soon as possible.
We will try to accommodate the request where operationally possible but cannot guarantee an address change after processing or dispatch.
16. Undelivered / RTO Orders
An order may be returned to our fulfilment facility by the logistics partner if:
- The customer is unavailable;
- The customer refuses delivery;
- The address is incorrect/incomplete;
- The customer does not respond to delivery attempts;
- The location is not serviceable; or
- Delivery otherwise cannot be completed.
If an order is returned to origin, any refund or re-shipment will be handled based on the circumstances and applicable policy.
For COD orders, repeated refusal of shipments may result in restrictions on future COD availability.
17. Order Cancellation
Customers may request cancellation before the order is processed or dispatched, subject to the operational status of the order.
Once an order has been packed, shipped or handed over to a logistics partner, cancellation may no longer be possible.
To request cancellation, contact:
as soon as possible after placing the order.
18. Wrong Product Received
If you receive a product different from the product ordered, please do not open or consume the product.
Contact us with:
- Order number;
- Photographs of the product received;
- Photograph of the shipping label;
- Unboxing video, where available; and
- Other requested evidence.
After verification, we may arrange a replacement with the correct product.
19. Damaged Product Received
If the product/package appears damaged when delivered:
- Take photographs of the package before opening.
- Record the unboxing process.
- Take photographs/videos showing the damage.
- Keep the original packaging.
- Contact support@3awellness.com with your order details.
Do not discard the product or packaging until the complaint has been resolved, as we may require it for verification.
20. No Refund for Change of Mind
Refunds will not ordinarily be provided for:
- Change of mind;
- Personal preference;
- Taste preference;
- Natural variation in colour/texture/appearance;
- Incorrect product selection by the customer;
- Incorrect quantity ordered;
- Customer no longer requiring the product;
- Failure to read product information before purchase; or
- Failure to follow product instructions.
21. Customer Cooperation
Customers are expected to provide truthful and complete information when submitting a claim.
Submitting manipulated, misleading, fraudulent or false evidence may result in rejection of the claim and may lead to appropriate action under applicable law.
We reserve the right to investigate suspicious or repeated claims.
22. No-Return Policy and Consumer Rights
Our No-Return Policy applies to voluntary/general returns and does not intend to exclude or restrict any mandatory rights or remedies available to consumers under applicable Indian law.
If a product is defective, damaged, incorrect, unsafe or otherwise does not conform to applicable legal requirements, we will address the matter in accordance with applicable law.
The Consumer Protection (E-Commerce) Rules, 2020 apply to inventory as well as marketplace e-commerce models and include single-brand retailers. (Consumer Affairs)
23. Policy Changes
3A Wellness may update this Shipping, Return, Exchange & Refund Policy from time to time to reflect changes in:
- Our products;
- Logistics arrangements;
- Payment processes;
- Operational procedures;
- Applicable laws or regulations; or
- Customer-service practices.
The latest version will always be published on www.3awellness.com with the applicable “Last Updated” date.
24. Contact Us
For any shipping, exchange, refund or product-related concern, please contact:
3A WELLNESS INC.
Email: support@3awellness.com
Address:
Building No. 261/13, Ganpati Vihar,
Sardhana Road, Nagla Tashi,
Meerut, Uttar Pradesh – 250001, India
Website: www.3awellness.com
Quick Customer Summary
We do not accept general returns.
Exchange/Replacement: Only for an approved case involving a damaged product, wrong product, or genuine product/quality issue.
Evidence Required: A 360°/continuous unboxing video, photographs of the package/product, shipping label and other relevant evidence may be required.
Opened/Used Products: No general return or exchange.
Refund: Where an approved refund is applicable, it will be initiated within 5–7 business days after verification/approval. The time taken for the amount to reach the customer’s account depends on the relevant bank/payment provider.
Support: support@3awellness.com